Help

Support

Find answers to common questions, collect diagnostics, and reach out if you need more help.

Help resources

The User Guide covers all settings in detail, including router configuration, interface settings, and troubleshooting steps.

  • User Guide — field-by-field setup manual and troubleshooting reference.
  • Privacy Policy — what data SNMP Taskbar stores and where.
  • Terms of Use — acceptable use and disclaimer.

Common issues

The app does not find any interfaces

Click Discover Interfaces in Settings. If it returns nothing or shows an error:

  • Confirm SNMP is enabled on the device.
  • Verify the community string matches what the device is configured with.
  • Check that your Mac can reach UDP port 161 on the device — no firewall or VPN blocking it.
  • Check the device's SNMP access list to confirm your Mac's IP address is permitted.

Traffic direction looks reversed

Open Settings, select the interface, and enable Invert direction. This swaps which counter is treated as upload versus download — useful when the router reports traffic from the LAN side of an interface.

A router shows a warning badge

The router missed several consecutive SNMP polls. SNMP Taskbar will attempt to reconnect that router automatically — other routers continue updating normally. If the badge persists, check network reachability and confirm the device's SNMP service is running.

Rates seem too high or too low

Check the rate unit setting in Settings (Mbps, Kbps, GB/s, etc.) and the smoothing window. A wide smoothing window averages peaks; a short window reacts immediately to bursts.

The menu bar is too wide

Disable Show in menu bar for lower-priority interfaces. They continue to be monitored and remain accessible via Show Detail.

I can't see the app in the Dock or app switcher

By default, SNMP Taskbar runs as a menu bar utility. Enable Show in Dock in Settings if you want it to appear in the Dock and app switcher.

Collecting diagnostics

SNMP Taskbar writes router-specific reconnect and polling events to Apple's Unified Logging system under the subsystem ca.slepp.snmp-taskbar. These logs stay on your Mac and are not sent anywhere automatically.

To collect recent logs, run the following command in Terminal:

log show --last 30m \
  --predicate 'subsystem == "ca.slepp.snmp-taskbar"' \
  --info --debug

You can also open Console.app and filter by the subsystem ca.slepp.snmp-taskbar. Copy relevant entries to share with support.

Privacy note: Diagnostic logs may include device hostnames and IP addresses you have configured. Review the output before sharing it with anyone.

Contact

If the User Guide and common issues above did not resolve your problem, you can reach the developer directly:

Email support: snmptaskbar@vocti.ca

Please include the diagnostic log output (see above) and a brief description of what you were doing when the issue occurred. This helps resolve problems much faster.